MTM – Work design productive and safe

Determining human resources requirements precisely – the key steering factor for top efficiency in logistics processes

Designing products and processes with an eye on value added and the efficient use of resources is no longer just an issue for manufacturing companies. Corporations in many other sectors and fields now rely on methods standards from industry too – and do so successfully. Leading international players in the logistics business, for example, were looking for an industrial standard to implement a standardized system around the globe to plan human resources requirements and analyze capacity – and found the answer with MTM.

The challenge for one of the companies involved accommodating the huge number of logistics business sites on the process side. In the past, human resources requirements and productivity were measured with different tools. No standard time management system had been established, i.e. the processing time required and the appropriate need for personnel were based on estimates and rules of thumb in the past, although the quantity of orders often fluctuated. The crucial benefit of using the MTM process is the ability to create a standardized basis for assessment. At the same time, MTM is the most commonly used process around the world – and this is particularly beneficial when implementing a global standard.

Determining human resources requirements quickly and precisely is the key steering factor for top efficiency in logistics processes. The MTM experts and the internal project teams managed to develop a specific corporate building block system to determine the human resources requirements and analyze capacity levels in a comparatively short time by means of workshops and pilot projects.

This customer example illustrates that the MTM industry standard can be applied to logistics without any further ado. There is an additional benefit for the logistics sector: MTM focuses the numerical data and therefore enables the efficient organization of quantities of orders. Maximum transparency in the numerical data is a major requirement for a well-functioning resource management system. MTM provides this transparency. Using the corporation’s specific logistics building block system, the company has all the necessary information on the quantity of orders or the degree of capacity utilization at any time. Using the international rollout of the MTM process, the corporation can calculate its current human resources requirements at all its business sites in a standardized, quick and precise manner.

The vision is to determine human resources requirements as close to real time as possible. If this is going to work, the correct interfaces to the numerical data must exist. For example, the MTM Software Center is already working on a new logistics module based on TiCon. The aim is to be able to play out several scenarios quickly with just one MTM process description and check the volume of orders at any time.


The development of specific corporate logistics data is highly recommended, particularly for large-scale corporations. However, an in-house building block system can also pay off in other sectors and for smaller firms – prepared on the basis of standard processes in logistics that conserve resources. MTM is developing blueprint processes here, which are already being stored with MTM logistics data.

The opportunities for using MTM in logistics are not restricted to planning human resources requirements. The process can also be used to design and optimize processes, for value streams and material flows, packing and unpacking items, picking, transport, putting items into storage and removing them, making available materials, checking activities, warehouse planning and equipment or planning means of conveyance and ancillary materials. Preparing quotations is another field of application. Transparency plays a huge role here too. Both specialist divisions and the purchasing department have a common interest here: having plausible and indisputable data for coordinated resource planning.

Many activities are also linked to high degrees of physical workload and associated health risks, particularly in the logistics business. This is usually felt within corporations in monetary terms. By using MTM logistics data, the duration and intensity of any physical workload can be determined quickly and reliably; the ergonomic risk can be assessed using the EAWS ergonomics tool (Ergonomic Assessment Worksheet) and suitable design measures can be derived from this. Many customer projects have shown that ergonomic work design has a direct and measurable effect on the development of productivity within corporations – particularly in the logistics sector.


©Deutsche MTM-Vereinigung e. V.

© Deutsche MTM-Vereinigung e. V.